Privacy Policy

Last updated 14 October 2026. How Nanak Signs 13 handles the details you share when you order.

1. Information we collect

When you order or contact us we collect your name, phone number, email address (when provided), delivery address, city, state and PIN code, the products and personalization you choose (language, colour, size, quantity), any order notes, your order and payment status, and messages you send to customer support.

2. How we use information

To process and deliver your order, calculate shipping and order totals, communicate about your order and delivery, provide customer support, process payments, prevent fraud and protect the website, keep financial and legally required records, and improve the website.

3. Online payments

Online payments are processed by Razorpay. Your card, UPI or bank details are entered with Razorpay and handled under its own policies. We store the Razorpay order and payment reference numbers, the amount and the payment status so we can confirm and manage your order.

4. Sharing of information

We share only what is needed with service providers that help us run the store: Razorpay for payments, delivery partners for shipping, our website hosting and database provider, and email or WhatsApp for order communication. We do not sell your personal information.

5. Cookies and analytics

The website uses the Meta (Facebook) Pixel to measure page visits and ad performance, and stores small items in your browser (such as your cart and an in-progress checkout form) so the store works properly. Your delivery details are not sent to advertising tools. You can block cookies in your browser settings.

6. Data retention and security

We keep order information for as long as needed to fulfil orders, provide support, and meet accounting, security and legal obligations. Access to order data is limited to authorized staff and protected by access controls. No online system can be guaranteed to be completely secure.

7. Your choices and privacy requests

To request access, correction or deletion of your information, contact us on +91 9115750203 (call or WhatsApp) with your order number. Some records may need to be kept to meet legal or accounting obligations.

8. Children's privacy

Our store is intended for adults. We do not knowingly collect personal information from children. If you believe a child has shared information with us, contact us and we will remove it where possible.

9. Policy updates

We may update this policy when our practices or legal requirements change. The latest version and its update date will always appear on this page.

10. Contact

Nanak Signs 13 · Phone and WhatsApp: +91 9115750203.